This Refund policy explains when Operation 360 issues refunds for subscription and onboarding charges paid via Paystack.
Trials
Free trials are not charged. If you do not subscribe when a trial ends, no payment is due for that trial period.
Monthly subscriptions
- Monthly plans renew automatically until you cancel.
- Cancel before the next renewal to avoid the following month’s charge.
- We do not normally pro-rate or refund the current month after a renewal has succeeded, unless required by law or we decide otherwise as a goodwill exception.
Prepaid plans (6-month & annual)
- Prepaid access covers the stated period at the price shown at checkout.
- If you request a refund within 7 days of first payment for a new prepaid term, and the site has had only minimal use, we will generally refund the prepaid subscription fee.
- After 7 days, prepaid fees are non-refundable except where we are legally required to refund or the Service was unavailable for a prolonged period due to our fault.
Onboarding fee
The once-off onboarding fee covers setup assistance. If onboarding has not yet been delivered and you cancel within 7 days of payment, we will refund the onboarding fee. Once onboarding work has started or been completed, the onboarding fee is non-refundable.
Duplicate or failed charges
If you are charged in error (duplicate payment or clear billing mistake), contact us and we will refund or reverse the erroneous amount after verification.
How to request a refund
Email hello@operation360.co.za with your site name, account email, payment reference (from Paystack / bank), and reason. We aim to respond within 2 business days. Approved refunds are returned via the original payment method through Paystack where possible.
Chargebacks
Please contact us before raising a chargeback so we can resolve the issue. Unresolved chargebacks may lead to suspension of the affected site.
Contact
hello@operation360.co.za
Operation 360 · Mbombela, South Africa